Terms & Conditions

1. Services

Cleaning 4 Hauora provides residential, commercial, marae, and end-of-tenancy/pre-sale cleaning services as described in our service packages and pricelists. All services are carried out with reasonable care and skill, using eco-friendly, non-toxic cleaning products unless otherwise agreed.

2. Quotes & Pricing

• All prices listed on our website, pricelists, and marketing materials are before GST unless explicitly stated otherwise. GST will be added at the current rate.
• Instant quote estimates provided via the website calculator are indicative only and subject to verification of the correct physical address, number of bedrooms and bathrooms, property condition, and site access. A final confirmed quote will be provided after an onsite assessment or detailed discussion.
• Commercial quotes are customised based on an onsite walkthrough and are valid for 30 days from the date of issue.
• We reserve the right to revise a quote if the scope of work changes, if additional areas or services are requested, or if the property condition differs materially from what was described or assessed.
• Travel surcharges may apply for jobs beyond a 50 km radius of Horeke. Any surcharge will be disclosed and agreed before work begins.

3. Bookings & Cancellations

• Bookings are confirmed upon mutual agreement of date, time, and scope. For larger jobs (EOT, commercial, marae), a signed service agreement or confirmation in writing (email or message) is required.
• Cancellations: We require at least 48 hours' notice for cancellations or rescheduling of residential and commercial cleaning bookings.
• For end-of-tenancy and marae bookings, we require at least 7 days' notice for cancellation or rescheduling due to the extended time blocked out for these jobs.
• Late cancellations (within the notice period) may incur a cancellation fee of up to 50% of the quoted amount at our discretion.
• We reserve the right to reschedule due to weather conditions (for exterior work), illness, or unforeseen circumstances. We will communicate any changes as early as possible.

4. Access & Site Conditions

• The client must provide safe and unobstructed access to the property and all areas to be cleaned.
• For end-of-tenancy and pre-sale cleans, the property must be fully emptied of furniture, belongings, and rubbish unless otherwise agreed in writing.
• Running water and electricity must be available at the property. If utilities are disconnected, please advise us in advance so alternative arrangements can be made.
• We will not be held responsible for delays or incomplete work caused by lack of access, disconnected utilities, or unsafe conditions.
• If we arrive and cannot access the property or commence work due to reasons within the client's control, the cancellation fee may apply.

5. Payment Terms

• Residential cleaning: Payment is due on the day of service unless otherwise agreed.
• Commercial cleaning: Invoices are issued weekly or fortnightly as per the service agreement. Payment is due within 7 days of invoice date unless otherwise agreed.
• End of tenancy, pre-sale, and marae: A 50% deposit may be required to secure the booking, with the balance due on completion.
• Payment can be made by bank transfer. Account details are provided on invoices.
• Late payments may incur interest at the rate of 2% per month (compounding) and any reasonable debt recovery costs.

6. Insurance & Liability

• Cleaning 4 Hauora holds public liability insurance. We are covered for accidental loss or damage caused by our work.
• Clients are responsible for securing or removing fragile, valuable, or irreplaceable items before cleaning commences.
• We are not liable for pre-existing damage, wear and tear, or issues arising from structural defects, poor maintenance, or faulty fixtures and fittings.
• Any damage caused by our team will be reported immediately and we will work with you to resolve it promptly.

7. Health & Safety

• We work in accordance with the Health and Safety at Work Act 2015.
• Our team is police vetted for your peace of mind.
• We use eco-friendly, non-toxic cleaning products that are safe for people, pets, septic systems, and the environment. Please advise us of any known allergies or sensitivities.
• If hazardous materials (including but not limited to mould, biohazards, asbestos, or drug residue) are present, please advise us before booking. Additional precautions, protective equipment, or specialist services may be required and will be quoted separately.
• We reserve the right to decline or cease work if conditions pose a health or safety risk to our team.

8. End of Tenancy — Bond Refunds

We clean to a high professional standard and will do our very best to ensure your property meets the requirements for a full bond refund. However, we do not guarantee a full bond refund. Bond refund decisions are made by landlords, property managers, and the Tenancy Tribunal, and may be influenced by factors beyond the scope of cleaning (e.g. damage, maintenance issues, or disputed areas). We recommend discussing expectations with your landlord or property manager before booking.

9. Eco-Friendly Products

We are committed to using eco-friendly, biodegradable, and non-toxic cleaning products. However, some stubborn stains, heavy grease, or specific surface requirements may necessitate the use of stronger products. Where this is necessary, we will advise you and seek your approval before use. Our standard eco-friendly products are safe for septic tanks and household wastewater systems.

10. Privacy

We collect personal information (name, contact details, address) solely for the purpose of providing our cleaning services. We do not share, sell, or rent your personal information to third parties. Client information is stored securely and handled in accordance with the New Zealand Privacy Act 2020. You may request access to or correction of your personal information at any time by contacting us.

11. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page. Continued engagement of our services after changes are published constitutes acceptance of the updated terms. For significant changes, we will notify existing clients directly.